Welcome to Catrincatura.com. Before using our services, we recommend that you carefully read the following terms and conditions that govern the use of our online store. By accessing and using our website, you agree to be bound by these terms and conditions in their entirety. If you do not agree with any part of these terms, we ask that you do not use our site.
Use of the Site
- Access to our site is permitted on a temporary basis and we reserve the right to modify or withdraw the service without prior notice. We will not be liable if, for any reason, our site is unavailable at any time or for any period of time.
- By making a purchase, you warrant that you are at least 18 years of age or have the permission of a parent or legal guardian to transact on our site.
- You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account.
Propiedad InteleIntellectual propertyctual
- All content included on this site, such as text, graphics, logos, images, audio, video and software, is the property of Catrincatura.com or its content providers and is protected by applicable intellectual property laws.
- Any unauthorized use of the content of this site without our prior written consent is strictly prohibited.
Privacy Policy
By using our site, you agree to our Privacy Policy. Please review this policy carefully to understand how we collect, use and protect your personal information.
Prices & Pays
- All prices are in US dollars and include taxes, unless otherwise indicated.
- We reserve the right to change the prices of our products at any time without prior notice. However, the applicable prices will be those in force at the time of order confirmation.
- We accept different payment methods, which are detailed in the «Payment Methods» section of our website.
Shipping & Returns
At Catrincatura.com, we are committed to the satisfaction of our customers by offering high-quality products. Next, we present our Shipping and Returns Policy, which is applied exclusively in cases of products that present damages or original faults. We recommend that you carefully review this policy to understand your rights and responsibilities as a customer.
Shippings:
- Shipping Terms: Once payment is confirmed, we will process and ship your order within 2 business days. Delivery times may vary depending on location and shipping method selected, and specific details will be provided to you during checkout.
- Shipment Tracking: We will provide you with tracking information so that you can track the status of your order after it is shipped. This will allow you to have an estimate of when you will receive the delivery.
- Shipping Address: It is the customer’s responsibility to provide an accurate and complete shipping address during the checkout process. [Online Clothing Store Name] is not responsible for delays or delivery problems caused by incorrect or incomplete addresses.
Returns
At Catrincatura.com we are proud of the quality of our products. That’s why they all go through a rigorous 3-step quality control before being shipped.
However, if a defective or mislabeled product passes our quality control or is damaged during shipping, we will take responsibility and offer a new product.
- Returns for Damages or Original Failures: We accept returns only in the event that the product presents damages or original failures. If the product you receive is defective or damaged, you can start the return process.
- Return Process: If you want to make a return due to damage or original failure, follow these steps:
- Please contact our customer support team within 15 days of receiving the product to report the issue.
- We will provide detailed instructions on how to proceed with the return. Requesting detailed photographs of the damaged product.
- Return Evaluation: Once we receive the product’s photographs, our technical team will evaluate the damages or failures reported. If the product is confirmed to have a defect of origin, we will process the replacement of the product.
- Return Costs: Catrincatura.com will be responsible for the shipping costs associated with the return in cases of damage or original failure. We will provide you with a prepaid shipping label for you to return the product at no additional cost.
Stock Availability
Inventory availability is subject to constant changes and updates due to the dynamic nature of our business. We do our best to keep an adequate amount of stock of our products, but it is important to note the following:
- Product Availability: The availability of each product is displayed on our website and is subject to change without notice. Although we make efforts to maintain up-to-date and accurate inventory, there may be times when actual availability differs from what was indicated at the time of purchase.
- Back Orders: If an item that has been ordered is not available at the time of purchase, it will be considered a «Back Order». In such cases, we will contact you with an estimated time of availability and offer alternatives, such as waiting for the product to become available again or providing a full refund.
- Inventory Update: Our inventory management team works diligently to maintain stock accuracy. However, due to the possibility of multiple simultaneous purchases and logistical factors, there may be cases where inventory information is not immediately up to date.
- Exceeded Orders: In exceptional circumstances, it could happen that the available inventory is less than the number of orders placed at a given time. If this happens, we will contact you to offer alternative solutions or provide a full refund.
- Cancellation due to Out of Stock: If, once the purchase is made, we realize that the product is out of stock or is no longer available due to unforeseen reasons, we reserve the right to cancel the order and refund the total amount paid by the customer.
Cancellations
If you wish to cancel an order, please contact our customer service team as soon as possible. Cancellations will be subject to our cancellation policies in force at the time.
Limitation of Liability
We will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages arising out of the use of our site or the purchase of our products.
Modifications
We reserve the right to modify these terms and conditions at any time. Any changes will be effective upon posting on our site. It is your responsibility to periodically check this page to be informed of any updates.
If you have any questions or concerns about these terms and conditions, please contact us at contacto@catrincatura.com.
Date of last update: 01/August/2023
By using our site, you agree to these terms and conditions in their entirety. Thank you for visiting Catrincatura.com and trusting in our services.